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Refund Policy

  • Readymade items from the website can be returned within seven days from delivery. Please note that the customer must pay the return shipping and there is a 20% restocking fee for all returned items. Contact me at craig@abccustomwoodworks.com to start the return process.

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  • Custom items are not returnable or refundable. We will closely work with you during the initial mock-up phase to ensure the product we create for you aligns with your vision. As there are variations in each type of wood, such as grain and color, your custom product will have a unique surface. The structure will be consistent with your final approved design.

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  • If the product is damaged during shipping, email me at craig@abccustomwoodworks.com. Please include a picture of the damage. We will work with you to solve the issue.  

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